Keeping the Edge: 9giving Customers the Service They Demand Dick Schaaf

ISBN: 9780525937999

Published: October 1st 1995

Hardcover

358 pages


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Keeping the Edge: 9giving Customers the Service They Demand  by  Dick Schaaf

Keeping the Edge: 9giving Customers the Service They Demand by Dick Schaaf
October 1st 1995 | Hardcover | PDF, EPUB, FB2, DjVu, talking book, mp3, ZIP | 358 pages | ISBN: 9780525937999 | 5.76 Mb

For businesses large and small, Keeping the Edge provides an essential tool in planning for and adapting to the dramatically changing marketplace of the late 1990s. Offering new insights into the continuing interplay of competitive forces in eachMoreFor businesses large and small, Keeping the Edge provides an essential tool in planning for and adapting to the dramatically changing marketplace of the late 1990s. Offering new insights into the continuing interplay of competitive forces in each industry, the connection between quality and service is established and explored.



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